I, and am sure you have also, have found many people use the word “you” instead of “I, me or myself” and when pointed out, they say, “Oh! It’s just a figure of speech! When I say “you,” I am referring to myself!” I used to earlier, and ever since I have become aware, I have made a change in my communication. Here’s a excerpt from an exchange with a client: Cheenu: Good morning! How can I help you today? Client: I am having problems with my family members. Cheenu: Please expla