I was talking to a client, who asked me how to handle their anger. I spoke with this client, and instinctively went up to the whiteboard and drew a diagram in the form of a “flow chart that would help them understand the causes of their anger, and hopefully, help them handle this better. This client then asked me if I could actually create a diagram for them and give it to them. I did – and this article is a result. The diagram has been made a little better, and with a few th